Module 5: Confrontation and Conflict Resolution

Table of Contents

1. Think About It!
2. In This Module
   1. The Key to Positive Relationships
   2. Creating a Positive Communication Climate
   3. Defensiveness in Communication
   4. Preventing Defensiveness in Others
   5. Responding Non-Defensively to Criticism
   6. What is Conflict?
   7. Conflict Styles
   8. Steps to Conflict Resolution
   9. Conflict Outcomes
3. Review
4. Resources used in preparing this Module

Resources used in preparing this Module

Adler, Ronald B., Judith A. Rolls, Russell E. Proctor II, and Neil Towne. LOOK. 2^nd Canadian Edition. Toronto: Nelson Education Ltd., 2014.