Module 5: Confrontation and Conflict Resolution

Table of Contents

1. Think About It!
2. In This Module
   1. The Key to Positive Relationships
   2. Creating a Positive Communication Climate
   3. Defensiveness in Communication
   4. Preventing Defensiveness in Others
   5. Responding Non-Defensively to Criticism
   6. What is Conflict?
   7. Conflict Styles
   8. Steps to Conflict Resolution
   9. Conflict Outcomes
3. Review
4. Resources used in preparing this Module

In This Module

Upon completion of this module you will be able to:

• Apply problem-solving techniques
• Demonstrate an understanding of confrontation and conflict resolution