Module 5: Confrontation and Conflict Resolution

Table of Contents

1. Think About It!
2. In This Module
   1. The Key to Positive Relationships
   2. Creating a Positive Communication Climate
   3. Defensiveness in Communication
   4. Preventing Defensiveness in Others
   5. Responding Non-Defensively to Criticism
   6. What is Conflict?
   7. Conflict Styles
   8. Steps to Conflict Resolution
   9. Conflict Outcomes
3. Review
4. Resources used in preparing this Module

Conflict Styles

Conflict management is a widely researched and written about topic. Many different labels are used to identify one's personal style of conflict, such as avoiding, accommodating, competing, and compromising and collaborating.

Regardless of the label, you will probably be able to see a bit of yourself in several of the styles. "Most people have 'default' styles - their typical approach to conflict - but these won't work in all situations."